Terms and Conditions of Service

Welcome to KofeeTek. KofeeTek ("we", "us", "our", or "Company") is engaged in the supply, installation, and servicing of coffee vending machines, tea vending machines, beverage vending machines, premix products, consumables, and related maintenance services across India. These Terms of Service ("Terms") govern your access to and use of our website, products, and services, whether you are an individual customer, a business, an office, an institution, or any other entity purchasing or using our offerings. Please read these Terms carefully before placing an order or using our services.

By accessing our website, placing an order, signing a service agreement, or otherwise using any product or service offered by KofeeTek, you agree to be bound by these Terms and our Privacy Policy. If you do not agree with any part of these Terms, please do not use our website or services.

You confirm that you are at least 18 years of age, or are placing an order on behalf of a legally registered business or organisation with the authority to accept these Terms.

We may update these Terms from time to time. Continued use of our website or services after such updates constitutes your acceptance of the revised Terms.

KofeeTek offers the following products and services:

• Coffee vending machines
• Tea vending machines
• Beverage vending machines
• Premix products and consumables
• Machine installation services
• Annual Maintenance Contracts (AMC)
• Repair and maintenance services

Product images, specifications, and descriptions on our website are for general reference only. Actual machine appearance, dimensions, or features may vary slightly. We reserve the right to modify, discontinue, or update any product or service at any time without prior notice.

All orders placed through our website, over phone, or via email are subject to acceptance and confirmation by KofeeTek.

• Prices listed are subject to change without prior notice and may vary based on location, quantity, and applicable taxes (including GST).
• Full or partial advance payment may be required before dispatch or installation, depending on the order value and terms agreed at the time of sale.
• Payment can be made through the modes specified by KofeeTek, including bank transfer, UPI, cheque, or other approved methods.
• We reserve the right to cancel or refuse any order due to stock unavailability, pricing errors, suspected fraud, or any other valid business reason.
• It is the customer's responsibility to provide accurate billing, shipping, and contact details for smooth order processing.

• Orders within Chennai and nearby areas are generally dispatched and delivered within 1 business day, subject to stock availability.
• Deliveries outside Chennai may require additional time depending on the destination and the logistics partner handling the shipment.
• Delivery timelines provided at the time of order are estimates only and may vary due to weather, transport delays, courier constraints, or other circumstances beyond our control.
• Risk in the goods passes to the customer upon delivery. Customers are encouraged to inspect the machine at the time of delivery and report any visible transit damage immediately.

Where installation is included as part of the order or purchased separately, KofeeTek will schedule installation at the customer's premises within a mutually agreed timeframe.

• The customer must ensure that the installation site has adequate electrical power supply, water connection (where applicable), and space as per the machine's technical requirements.
• Installation carried out by unauthorised third parties may void the applicable warranty.
• Any additional civil, electrical, or plumbing work required at the site is the customer's responsibility and is not included in KofeeTek's installation service unless explicitly agreed in writing.

KofeeTek machines come with a standard warranty as specified in the invoice or product documentation at the time of purchase.

What the Warranty Covers

• Original Equipment Manufacturer (OEM) spare parts.
• Service visits required to rectify manufacturing or functional defects covered under warranty.

What the Warranty Does Not Cover

• Electrical failures caused by external power issues or voltage fluctuations.
• Physical damage, misuse, or negligence.
• Improper installation carried out by third parties not authorised by KofeeTek.
• Water damage or damage due to environmental factors.
• Accidents or unauthorised repairs/modifications carried out by anyone other than KofeeTek-approved personnel.
• Consumables and wearable parts (such as filters, seals, and gaskets), unless specifically mentioned as covered.
• Damage caused by rodents, including rat bites, chewing of wires, or any other pest-related damage.

Any attempt to repair, modify, or open the machine by unauthorised personnel will void the warranty with immediate effect.

KofeeTek offers Annual Maintenance Contracts (AMC) as well as on-demand repair and maintenance services. Our standard service claim process is as follows:

• The customer contacts KofeeTek support with the relevant invoice or order details.
• Our support team verifies the request within 1 working day.
• A service ticket is created for tracking the request.
• A service engineer is assigned within 2 working days.
• The engineer schedules an on-site visit based on availability and the customer's convenience.
• If the issue cannot be resolved on-site, the machine may need to be transported to our service centre for further diagnosis and repair.
• Customers are responsible for securely packing the machine prior to transportation to avoid damage in transit.
• KofeeTek does not provide a temporary replacement machine while repairs are in progress.

Service Charges

• Service visits during the active warranty period are free of charge.
• Out-of-warranty service visits are chargeable as per our applicable service rates.
• Spare parts and consumables used during service are charged separately unless covered under warranty.
• Transportation charges for out-of-warranty machines sent to or from the service centre are borne by the customer.

• No refunds are provided under any circumstances.
• Replacement of a product is offered only where there is a verified manufacturing defect or the product arrives visibly damaged.
• Any such issue must be reported to KofeeTek within the specified claim period from the date of delivery, along with supporting photographs or video evidence.
• KofeeTek reserves the right to inspect the product, either remotely or on-site, before approving any replacement.
• Replacement requests that do not meet the above conditions, or are reported after the claim period, will not be entertained.

• Orders may be cancelled by the customer before dispatch by contacting KofeeTek support; cancellations after dispatch are subject to applicable logistics and handling costs.
• KofeeTek reserves the right to cancel any order due to non-availability of stock, pricing errors, incomplete payment, or inability to verify customer/business details.
• Any advance payment made for a cancelled order will be processed as per the specific cancellation terms agreed at the time of booking.
• AMC and service contracts, once activated, may be cancelled only as per the terms specified in the respective service agreement.

To ensure smooth service and safe operation of the machines, customers agree to:

• Provide accurate business, contact, and billing information.
• Use the machines strictly as per the instructions and guidelines provided by KofeeTek.
• Not attempt any unauthorised repair, modification, or tampering of the machine.
• Ensure adequate power supply, water connection, and a suitable operating environment for the machine.
• Report any faults, damage, or malfunction promptly to KofeeTek support.
• Make timely payments for services, spare parts, and AMC renewals as applicable.

KofeeTek strives to provide reliable products and services, however, to the fullest extent permitted by law:

• We do not guarantee that our products or services will be uninterrupted, error-free, or fully compatible with every business environment.
• KofeeTek shall not be liable for any indirect, incidental, special, or consequential damages, including loss of business, revenue, or data, arising from the use of, or inability to use, our products or services.
• Our total liability, in any circumstance, shall not exceed the amount actually paid by the customer for the specific product or service giving rise to the claim.
• KofeeTek is not responsible for delays or failures caused by circumstances beyond our reasonable control, including but not limited to natural calamities, strikes, power outages, or third-party logistics delays.

All content on the KofeeTek website, including logos, trademarks, product designs, text, graphics, and images, is the property of KofeeTek or its licensors and is protected under applicable intellectual property laws.

You may not reproduce, copy, distribute, or otherwise use any content from our website for commercial purposes without our prior written consent.

Any personal or business information you share with KofeeTek, including through our website, during order placement, or in the course of service delivery, is handled in accordance with our Privacy Policy. By using our services, you consent to the collection and use of such information as described therein.

These Terms shall be governed by and construed in accordance with the laws of India. Any disputes arising out of or in connection with these Terms or your use of KofeeTek's products or services shall be subject to the exclusive jurisdiction of the competent courts located in Chennai, Tamil Nadu.

KofeeTek reserves the right to update, modify, or replace these Terms at any time, at its sole discretion. Any changes will be posted on this page along with the updated "Last Updated" date. It is the customer's responsibility to periodically review these Terms. Continued use of our website or services after changes are posted constitutes acceptance of the revised Terms.

If you have any questions regarding these Terms of Service, please contact us at: